FAQ's

1. What is Royal Honey and what are its benefits?

Royal Honey is a top-selling product at Etumax. It is known for its unique value propositions, such as increasing energy levels, enhancing sexual health, boosting the immune system, and improving digestion.

2. How long does it take to receive my order?

The estimated average delivery time across Pakistan is 2 to 4 working days for local shipping. For international shipping, the expected delivery time is 10-21 working days depending on the location.

3. How much does shipping cost?

For local shipping within Pakistan, delivery charges are free. For international shipping, the shipping rates are determined by the package volumetric weight, weight slab, and destination. You can estimate the delivery charges by adding the desired products to your cart and proceeding to checkout with your delivery address.

4. Can I track my order?

Yes, once your order has been dispatched to the courier, you will receive an email/SMS with your tracking number. You can track your order on the respective courier's website mentioned in your SMS. If you don't receive any tracking updates, please contact us at royalhoney679@gmail.com.

5. What is your return policy?

We have a 30-day return policy. To be eligible for a return, the item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Please contact us at royalhoney679@gmail.com to initiate a return. For more details, please refer to our Refund Policy.

6. Do you accept returns for all items?

No, certain types of items cannot be returned, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. We also do not accept returns on sale items or gift cards. If you have any questions or concerns about a specific item, please get in touch with us at royalhoney679@gmail.com.

7. How do I request an exchange?

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

8. How do I get a refund?

We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well.

9. What do I do if my item is defective, damaged, or incorrect?

If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please reach out to us at royalhoney679@gmail.com.

10. Do you ship internationally?

Yes, we now ship orders internationally. The delivery time for international orders is 10-21 working days depending on the location. Please note that international orders may be subject to taxes and duties. For more information, please refer to our Shipping Policy.